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ITIL FOUNDATION

₦80,000 ₦50,000
July 3, 2017 @ 9:00AM - 4:00PM July 4, 2017 @ 9:00AM - 4:00PM July 5, 2017 @ 9:00AM - 4:00PM July 6, 2017 @ 9:00AM - 4:00PM July 7, 2017 @ 9:00AM - 4:00PM
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Course of description

 

Course Overview

 

This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL 2011 Edition.

 

Who Should Attend ?

 

Unsure whether you meet the prerequisites?

Don’t worry – we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Course Objectives

 

Upon successful completion of the education and examination components, related to this certification, candidates can expect to: Comprehend the principles and concepts of IT Service Management as a practice. Comprehend the ITIL® Service Lifecycle and its purpose. Be aware of the generic concepts and definitions used in ITIL® Comprehend the key principles and models Be aware of the processes and their role within the lifecycle concept Be aware of the main functions within an IT organization Be aware of the roles as defined within ITIL® Be aware of the importance of technology and architecture to IT Service Management Be aware of the need for training and the development of competences. Understand the best practices of implementing ITIL® within an organization. Be prepared to take the ITIL® Foundation Certification exam

 

 

Course Outline

 

1 – INTRODUCTION

 

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach

 

2 – SERVICE STRATEGY

 

  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management

 

3 – SERVICE DESIGN

 

  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’

Service Design aspects

 

  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management

 

 

4 – SERVICE TRANSITION

 

  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service Transition
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

 

 

5 – SERVICE OPERATION

 

  • Purpose, goal, objectives & scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

 

 

6 – CONTINUAL SERVICE IMPROVEMENT

 

  • Purpose, goal, objectives & scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interfaces
  • Interface with Service Level Management

 

 

7 – EXAM PREPARATION

 

  • Sample Exams
  • Feedback
  • Recap

 

Training Methodology

  • Expert Instructor-Led Training

Our Courseware uses only the industry’s finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields.

  • Visual Demonstrations & Multimedia Presentations

Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Our Courseware always focuses on real world scenarios and skill-set development.

  • Quizzes & Exam Simulators

Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.

This will allow you to gauge your effectiveness before moving to the next module in your course. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

  • Social Learning & Networking

 

Dates:

Month Weekdays Weekends
March    
April 3 – 7 8, 9, 15, 16
May    
June    
July 3 – 7 8, 9, 15, 16
August    
September    
October 3 – 7 7, 8, 14, 15
November    
December    
January 8 – 12 6, 7, 13, 14
February    
March    
     

 

Facilitators:

Our trainers are highly qualified, certified and seasoned experts, committed to providing high-end trainings, and have trained hundreds of students and professionals coming from across the world.

Fee: NGN 50,000 (Promo Price)

Contact Person:

trainings@makintouchconsulting.com

makintouchconsulting@gmail.com

makintouchinfo@gmail.com

 

08077683904

08077683905

08077683910

 

Venue:

No. 24 Bamishile Street, Off Allen Avenue, Ikeja, Lagos.

 

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    Supplier/Trainer Info

  • Name:

    Makintouch Consulting

  • Email:

    deborah.o@makintouchconsulting.com

  • Mobile Number:

    08077683927

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